Jenna Paton
Jenna expertly writes thought-leadership content about cross-channel marketing and customer engagement and manages the creation and execution of Dotdigital's content marketing strategy.
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Automation
Marketing automation for the financial services sector
Marketing automation for financial services not only provides existing customers with valuable experiences but also you to target prospective clients with relevant campaigns to help you scale and grow quickly and efficiently.
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Industry trends
What is D2C (direct-to-consumer) marketing?
Direct-to-consumer (D2C) is fast becoming a popular model for brands looking to enter the market directly, instead of through intermediaries. This is everything you need to know about D2C marketing.
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Automation
Marketing automation: how to start automating emails
Marketing automation is the most powerful tool at a marketer’s fingertips. It streamlines your work and makes teams more efficient, all while drive profits. But how do we get started with automating our email marketing?
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Automation
First impressions matter most – Why do a welcome program?
Welcome programs are automated emails sent to new subscribers, customers, and contacts. They’re triggered when an individual signs up to your email marketing or new contacts are uploaded to your CRM. As a result, your welcome program is usually the first interaction you have with a new customer, making them a crucial part of the customer journey.
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Customer engagement
5 rules to make your emails ‘shareable’
Making your email marketing content shareable is a great way to improve brand awareness and increase the size of your marketing lists.
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Email marketing
Email marketing: 100 terms you need to know
Marketing is full of jargon. Email marketing even more so. As email forms a central part of your marketing strategy, it’s important we know exactly what we’re working with and what results we’re looking for. These are our key email marketing terms.
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Marketing skills
6 ways to change your email content
Generating content for your email marketing is an ongoing struggle for many marketers – especially those teams who act as email marketers and content creators. Producing fresh content send after...
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Email marketing
What is B2B marketing?
Business-to-business (B2B) marketing is very different than marketing to individual consumers. That’s why B2B marketers have to adopt different marketing strategies to their B2C counterparts.
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Automation
What is ecommerce marketing?
Every online retail brand wants to increase traffic, conversions, and sales. With so much competition, ecommerce brands need a clear and well-defined strategy to capture and convince website visitors to become repeat customers.
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Awards
dotties connected: shortlist announced
If you don’t know, now you know: the dotties are back and this year we’re going global.
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Marketing skills
9 best practice tips for optimizing a landing page
Landing page optimization means improving or enhancing elements on your landing page to increase conversions. An optimized landing page converts visitors by delighting them with unique and memorable experiences.
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Email marketing
3 unforgettable email design tips
Discover our top tips for designing email marketing customers want to open this holiday season.
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Automation
B2B marketing to existing clients
Retaining your hard-earned customers is tough. After you’ve working to win over new customers, no one wants to see them slip away. Read on to discover our top tips for customer retention.
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SMS marketing
What is SMS marketing?
SMS (short message service) is a marketing channel similar to email marketing. It allows businesses and organizations to communicate with customers through text messages.
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Automation
5 common reasons for cart abandonment (and how you can overcome them)
A major problem for ecommerce marketers is cart abandonment. An average of 70% of customers abandon carts after adding items. Ecommerce brands lose around $18 billion in sales annually to cart abandonment. But why is it happening, and what can we do to recover that lost revenue?
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Email marketing
Email marketing campaigns that pack a punch
Coming up with new ideas for your email marketing can be a struggle. Subscribers know what to expect from brands’ marketing efforts. We must adapt our tactics to keep it fresh. Email personalization is the tactic that continues to surprise and delight audiences while driving the results marketers need.
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Email marketing
How to boost your on-site newsletter signups
One of the best and fastest ways to grow your email marketing lists is to use your website as a starting point.
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Marketing skills
Effectively communicating your business continuity
When setbacks arrive and uncertainty disrupts our daily lives, your business continuity plan is going to be indispensable. An effective plan will help you maintain ‘business as usual’, even during the most challenging times.
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Marketing skills
Managing communications in times of crisis
During times of crises and uncertainty, brands’ ability to communicate with audiences is crucial. Amidst charged emotions and apprehension about the future, you’ll need to reassure audiences about the continuity of your business while maintaining business as usual.
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Automation
When product recommendations go wrong
Product recommendations are a great thing. They’re proven to increase conversions, sales, and AOV simply by providing shoppers with much-needed suggestions to improve their journey.
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Getting the most out of your email design
Millions of emails hit inboxes every day. While many companies are now well-versed at harnessing the power of email marketing, a large number still aren’t following simple steps to guarantee impact. As a result, they’re still missing out on the additional rewards that come from a little bit of fine-tuning.